A team of inspectors spent three days at the hospice  and in the community in April of this year. Their report, which has just been published, gives the hospice an overall rating of outstanding, including top marks for being caring and well-led.

During their unannounced visit, the inspectors spoke to patients and their families.

One patient told them: “I feel absolutely safe here. They attend to every detail. The staff are all very kind and nothing is too much trouble.”

A relative said: “I received excellent bereavement counselling… very sensitive and understanding. My sessions were very enjoyable as it helped me to become strong inside.”

The inspectors noted: “Staff worked in a highly personalised and holistic way to deliver outstanding care to people. Staff had developed exceptionally positive caring and compassionate relationships with people. People were treated with sensitivity, dignity and respect.

The catering team, were praised for providing high quality food and drink while meeting patients nutritional needs. One patient commented “The food is brilliant, I can have what I want and at any time.”

People also spoke highly of the housekeeping team. “The hospice is always being cleaned and the cleaners are so cheerful.”

“Without exception, people and their relatives spoke very highly of staff and their experiences of the care and treatment they received, both on the in-patient unit and in the community.”

The CQC report comes after St. Margaret’s was named Hospice of the Year in the Charity Today Awards 2018. The charity’s Taunton hospice also holds an outstanding rating following its latest CQC inspection.

St. Margaret’s Hospice chief executive Ann Lee said: “This outstanding rating from the Care Quality Commission is further reassurance for the people of Somerset that if someone in your family is facing a life-limiting illness, St. Margaret’s is here to provide the best possible care.

“It is also a tribute to the dedication and professionalism of our staff and volunteers, who are passionate about ensuring that all dying people in our community and those close to them have access to appropriate care and support.

“I am particularly pleased that the inspection report highlights how our staff work closely with GPs, district nurses and care homes to provide seamless care for people.

“The compassionate care delivered at our Yeovil and Taunton hospices, and in the community across Somerset, is only possible thanks to the generous support of our local community. I would like to thank everyone who contributes to the success of St. Margaret’s Hospice through volunteering, using our shops, supporting our appeals, taking part in our sponsorship events or fundraising in a variety of ways.”

You can read the full report here.