Our Promise to You As a member of the Fundraising Regulator, St. Margaret's Hospice has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence. We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for patients and their families facing a life shortening illness in Somerset. Our Fundraising Promise to You We will commit to high standards We will be clear, honest and open We will be respectful We will be fair and reasonable We will be accountable and responsible For our full Fundraising Promise, click here. Should you have any concerns about the way we fundraise, we have a robust complaints process and encourage you to get in touch with us at firstname.lastname@example.org. If you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the Fundraising Regulator. To make a complaint, please call 0845 070 8910 or email us at email@example.com.