As a member of the Fundraising Standards Board (FRSB), St. Margaret's Hospice has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for patients and their families facing a life shortening illness in Somerset.

Our Fundraising Promise to You

  • We are committed to high standards
  • We are honest and open
  • We are clear
  • We are respectful
  • We are fair and reasonable
  • We are accountable

For our full Fundraising Promise, click here.

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback and, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulator, the FRSB.

To make a complaint, please call 0845 345 9671or email us at